Domaine Lavie
PRIVACY & COOKIES POLICY
PRIVACY POLICY
We are committed to ensuring that your privacy is protected.
This Policy defines how we use and protect Data collected by us in relation to your use of the Website and any Services or Systems provided therein.
Data is collected and stored in compliance with the EU General Data Protection Regulation (GDPR) and, unless we are obliged by law to do so, your Data will not be disclosed to any third party.
What information we collect from you
If you contact us we will collect your name and contact details including your postal address, email address and contact telephone number.
When you make a booking with us we will collect Data necessary to confirm the details of your booking including the names of all the guests who will be staying and the home address, email address and telephone number of the person making the booking. In certain circumstances, group bookings involving two or more properties for example, we will also collect the home address, email address and telephone number of the lead person staying in each property. For the purposes of calculating the amount of Taxe de Séjour due, we will also collect the ages of any guest under the age of 18.
Why do we collect the Data?
We request Data from you to enable us to respond to a request from you for information, to enable us to complete a booking as requested by you. We will not send marketing emails, all our marketing is done via social media (Twitter, Facebook, Instagram) and those platforms are covered by their own policies.
How we use the information you give us
We use your email to communicate with you, to send you booking confirmation, answer any queries, and to thank you after your visit and request a review. We will also add details of how you can keep in touch with us on social media, should you wish to do so.
Security
We are committed to ensuring that your Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
Access to your personal information and your data rights
You have the right to request a copy of the information we hold about you. If you would like a copy of this please email us at: info@domainelavie.com
You have the right to ask us to remove your details from our records at any point. Upon receipt of your instruction we will delete your Data after 180 days (the 180-day retention period is to enable us to respond to any Court authorised request from government or law enforcement officials for its disclosure).
Legally we are obliged to ask all guests (except French nationals) to complete the Fiche de Police Individuelle (Individual Police Record for foreigners), which we are required to keep for 6 months from the date of arrival. Only the police can ask for the information provided on this form and after 6 months the form and information contained on it are destroyed by us.
We are also required by law to keep financial records for the requisite period, currently 7 years.
If you book to stay direct with us and complete a booking form, then be assured that your details are kept secure on our system via password controlled entry and are not used for any other purpose or shared with any other person or business. We need your email address to send through booking forms, answer any queries you have regarding the property or to send you terms & conditions, booking confirmation etc. We will send you a follow up email after your stay to thank you for staying, asking you to leave a review or feedback and details of how to stay in contact with us. We don’t need explicit consent for this. We will NOT add you to a marketing mailing list.
If you book via one of our booking partners, for example Holiday Lettings/Trip Advisor or gites.com, they also have to comply with GDPR regulations and have their own safeguards and policies.
Similarly, if you choose to follow us on social media (Twitter, Facebook, Instagram), we don’t need consent as you have already accepted the terms & conditions on that platform.
You have the right to lodge a complaint regarding our collection, retention or use of your Data with the French Data Protection Authority (CNIL).
Notification of Data Breaches
The GDPR requires us to notify the French Data Protection Authority (CNIL) within 72 hours of first having become aware of the breach where that breach is likely to “result in a risk for the rights and freedoms of individuals”. For any breach, we are required to notify the customers “without undue delay” after first becoming aware of a data breach.
GOOGLE ANALYTICS
Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of this site, to prepare reports on its activities and share them with other Google services.
Google may use the data collected to contextualise and personalise the ads of its own advertising network.
Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google's privacy policy here.
COOKIES POLICY
This Cookies Policy explains what cookies are, how we use cookies and your choices regarding cookies.
What are Cookies
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
How we use Cookies
We collect only such Data as is necessary to provide you with the best possible service.
If you agree to it via the pop-up Cookies Acknowledgement button, we use Cookies to collect statistics about how you use our site eg which webpages you visited and for how long. We use these statistics to enable us to refine our service offering, e.g. by removing pages which are rarely visited and adding further detail to pages which are more frequently visited by users. None of the Cookies set by the website jeopardise your privacy in any way and no personal data is collected.
What are your choices regarding Cookies
If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser or use the buttons below.
Please note that if you delete or refuse to accept cookies you might not be able to use all of the features we offer, you may not be able to store your preferences and some of our pages might not display properly.
REJECT
REMOVE
This sets a technical cookie recording your lack of consent and prevents the cookie banner from being shown in the future so you won't be asked again. It also prevents activation of third party content.
Removes the consent cookie from your browser.